Festival Cancellation

How can I roll over the ticket for 2022?

If you hold an elrow Town London ticket (2020 or 2021) you don’t need to do anything right now. We’ll send an email to all ticket holders in the next 30 days with full instructions on how to transfer to an elrow Town London 2022 ticket. This transaction won’t have any additional cost.

How can I request a refund?

If you cannot attend elrow Town London on 20th and 21st August 2022 and you want to request a refund, you can do it from 1st September 2021 through your ticketing provider. If you purchased your ticket through Howler, communication will be sent to you by 31 August. If you got your ticket through Eventbrite, this is the link you will need to access https://bit.ly/3xGhGoe. If you used another ticket provider, please check their website or your ticket confirmation email for the details on their process.

What is the last day to claim refunds?

Sunday 12th September 2021

Why can’t you move site?

With such short notice and a lack of availability, it was impossible to change site and deliver a safe and well operated elrow experience.

To put on an event of this size safely we secure the site one year in advance. We then embark on a long and detailed planning process with many different agencies to deliver the event. Green field festivals require all infrastructure (power, water, lighting, toilets etc) being carefully planned and that is before the creative elements elrow is famous for are added. 

These things can only happen if we know which site we are going to be using, well in advance. We also need to engage with local stakeholders and ensure we have the relevant licensing and travel plans in place; these things take months to plan.  It is physically and operationally impossible to relocate to a new site with a single weeks notice.

Why can’t you move date?

We explored all the possibilities before announcing the cancellation. Our only option is to cancel and start work on elrowTown 2022.

Why didn’t you let us know sooner?

This cancellation is due to the conditions of the venue after the previous event that happened on 8th August. We announced as soon as we received the final decision from Enfield Council.

Can we transfer tickets to another elrow event?

No, you can only transfer your tickets to 2022 event

Are the after-parties still happening?
The events at Ministry of Sound and The Egg nightclubs on Saturday 21st and Sunday 22nd August are still happening as planned although these will no longer be official after-parties to elrow Town London.