Privacy Policy

To browse this Website does not imply registration of the user or the need to provide personal data. When the provision of personal data is mandatory, the user is informed by means of an asterisk [*]. To enjoy certain services or solutions, the user must register as a registered user and / or sign up for the proposed events.

In accordance with Regulation EU 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and Organic Act 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPD)); Below is included the information about the privacy policy applied with regard to your personal data.

If you have any questions about the following, or our approach to privacy, do not hesitate to contact us through the following email address:

Where does your data go?

Providing your personal data implies giving express consent to process and incorporate it to a file that is responsibility of:

  • ELROW UK LIMITED, sole-shareholder company, with registered office at 1 Red Lion Court, (EC4A 3EB) London, UK, provided with ID GB 228040297 (hereinafter, ELROW), and duly registered in the Companies House under company number 09837240.
  • ENTRETENIMIENTO MUSICAL, S.L., with registered office at Av. Esplugues 79, (08034) Barcelona, Spain, provided with N.I.F. B-66.084.625, and duly registered in the Mercantile Registry of Barcelona (hereinafter, Entretenimiento Musical).

For the purposes of this Privacy Policy, both societies, ELROW and Entretenimiento Musical, will be designated as elrow Family.

Why is your data treated?

Providing your personal data implies giving express consent to use it for administrative and commercial management of our services, products and promotions. Unless you tell us otherwise, you will also give consent to elrow Family to inform you by any means about them.


Contact and Newsletter: To inform you about elrow Family services, products and promotions, under any of its commercial names, brands and distinctive signs (such as elrowTown, elrow, etc.), as well as to conduct market research and analysis which helps improve and customise our products and services.

User Registration: Sign up to the ELROW website to enjoy the services and products offered, among which are sale and printing of tickets, as well as to conduct market research and analysis which helps improve and customise our products and services.

Ticket Sales: For the management of the purchase of tickets of the event selected by the user / buyer, as well as to conduct market research and analysis which helps improve and customise our products and services.

We inform you that during the events organized by elrow Family, pictures of those attending the events can be taken without being able to link or identify who appears in the image with the data of our files. elrow Family may use these images of the event in publications and social networks managed by elrow Family, press, and in any other social media within the common purposes and uses of the services provided, for an unlimited period of time. As an example, images of those attending the events may be included in: - a. The website ( - b. Social media (Facebook, Twitter, Instagram, YouTube and other official digital platforms of the festival).

The purpose of the processing of your personal data is not subject to the consent that you have given us when using our Website to store cookies and share your anonymized information with third parties, with the aim of creating a profile about you to help us personalise our own and third parties advertising, conduct an analysis on the traffic of our website and offer you services related to social networks. For more information, check out our Cookies Policy here.

Which data do we need?

Boxes marked with the symbol [*] are mandatory, and their completion implies full and unconditional acceptance of this Privacy Policy.

The processed data identifies users and participants and the modality or purchasing options of the events selected by the user.

In exceptional cases, depending on the modality of registration of events organised by elrow Family, you may be required to provide data on your hobbies, preferences, tastes, club memberships, etc. This data is collected to conduct market research and analysis which helps improve and customise our products and services. In case you don’t provide such data, elrow Family reserves the right to reject the completion of the purchase.

How long is data kept?

Data will be processed and kept for as long as allowed by legal requirements in force for elrow Family or until you request that your information is erased or restricted from further use.

Transfer and access of data by third parties?

Under no circumstances will data be transferred by elrow Family to third parties without prior consent of the user.

Which is the legal basis for the process of your data?

Purchase of tickets and submission of data in a form are positive and unambiguous actions that express consent of data processing, as required by law and as necessary for the fulfilment of the purposes expressed herein.

Which rights and obligations do you have regarding the process of your data?

The user is responsible of providing all data that is required for the use and enjoyment of the services and products offered. The data and information provided is assumed to be true, truthful and current, being responsibility of the user to modify and / or update such information at all times.

If you provide personal data of a third party, you must, prior to their inclusion, have informed and requested their consent to this privacy policy.

At any time, you can exercise your right of access, rectification, deletion and opposition, limitation of the processing and portability regarding your personal data, by sending a communication with a photocopy of your ID to the following email: In case of marketing or direct electronic communications, automatic system to refuse the reception of future commercial communications will be offered. All this without retroactive effects on the previous treatment and transfer of data to third parties, and without prejudice to the legal obligations and consequences that derive from the responsibility of the files.

Specifically, the general content of your rights is:

  1. Right of Access. Right to confirm that we are treating your personal data and, if so, to obtain a copy of such data and complete information about the treatment.
  2. Right of rectification. Right to correct errors, modify inaccurate or incomplete data and guarantee the certainty of the information being processed.
  3. Right of suppression. Right to request the deletion of your data without undue delay, in case the treatment is illegal or the purpose that motivated its treatment or collection has disappeared.
  4. Right to limit treatment. Right to request the suspension of the treatment in case it is illegal or the accuracy of the data has been challenged.
  5. Right to object. Right to object to the processing of your data when it is aimed at direct marketing or when the treatment must cease for reasons related to your personal situation, unless it’s proven a legitimate interest or it’s necessary for defending legal claims.
  6. Right not to be subject to individualized decisions. Right not to be subject to a decision based only on automated processing, including profiling, that produces legal effects or affects you, unless it is necessary for the execution of a contract, is permitted by law or you have given your explicit consent.
  7. Portability Law. Right to receive any personal data concerning you, when has been contracted a service of distribution and management of tickets, in a structured format, for common use and mechanical reading, and to transmit them to another person responsible for the processing when such processing is carried out by automated means.

The exercise of these rights is free, unless there are manifestly unfounded or excessive requests, in which case the petitioner may be required to bear the cost of processing the request.

We also remind you that according to Regulation EU 2016/679, you have the right to claim for any legal breach to the competent supervisory authority.

Security and confidentiality

elrow Family will treat data with the utmost confidentiality and keep professional secrecy regarding all of it, being bound to not communicate any of it to unauthorized third parties without the respective consent, not even for their conservation. This obligation will subsist even after the end of the commercial relation with the user. All of this in accordance with current regulations, adopting the necessary technical, organizational and security measures to guarantee the security of personal data that is processed, and to avoid its alteration, loss or unauthorized treatment, given the state of the technique, the cost of the application, the nature of the stored data, scope, context and purposes of the treatment, as well as the risks of varying probability and severity to which they are exposed and which entails the treatment for the rights and freedoms of individuals.

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that your personal information is not lost, misused, accessed, disclosed, altered or destroyed inappropriately.